Marine Dealer Solutions Blog

Why Live Chats Are More Effective Than Automated Chats

Posted by Marine Dealer Solutions on Mar 29, 2017 4:20:00 PM

Automated Chat Service is exactly what it sounds like. It takes the representative out of the Live Chat experience and replaces it with an automated response program. Using an Automated Chat Service takes the human element out of the experience. These programs respond only to the capacity of the data that is imputed. Often times, a person will have a question that is beyond that data and therefore is not answered correctly, damaging the users experience on the site. The following was a conversation held with an Automated Chat Representative.

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