Marine Dealer Solutions Blog

All Customer Feedback is Good Feedback

Posted by Marine Dealer Solutions on Jun 21, 2018 10:42:00 AM

One of the greatest things to provide is empathy-powered communication, helping customers realize that the request for their feedback is of the greatest assistance to your business improvement. There is also the ability to show that you appreciate the needs and values that they place on the market. With answers provided in the surveys and questionnaires given to customers, there is much to see in the social network created, much to learn for the coming leads to be gained, as well as the upcoming products and services that may be needed for sale and distribution to old and new customers.

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Topics: Tips ideas did you know CSI CSI Campaign benefits of a CSI campaign Customer feedback good feedback negative feedback

4 Major Benefits of a CSI Campaign.

Posted by Marine Dealer Solutions on Jun 12, 2018 1:15:00 PM

Customer Satisfaction Index (CSI) campaigns provide a number of important benefits to help maintain business in the coming seasons. While each marketing campaign has a specific goal, it is important to gain information on specific customer response to your products, marketing strategy, customer service, communication and more, in order to help determine what has gone right and what needs to be updated in the coming seasons. In most cases at this time, boat show season has passed for the year and sales are at their peak. Now it is time to find out how your new and returning customers feel about their interactions with your company and whether they will likely refer friends, family, neighbors and other contacts to you.

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Topics: Tips ideas did you know CSI CSI Campaign What is a CSI Campaign benefits of a CSI campaign

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