Marine Dealer Solutions Blog

Why We Love Live Chat

Posted by Marine Dealer Solutions on Apr 21, 2017 2:18:00 PM

Thanks to technology, the way we do business has changed tremendously, altering the customer support field along with it. Customers can now contact businesses by phone, email, social media and now, live chat. Offering a live chat feature on a website has resulted in exponential growth for those businesses over the last few years. Gaining in popularity, more people are using the platform to get in touch with businesses. The marine industry has also not been left behind in adopting this form of communication. We have it on our own site, and is here to stay.

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Topics: Tips ideas Live Chat live chat services benefits of live chat we love live chat

10 Benefits of Offering Live Chat on Your Dealer Website

Posted by Marine Dealer Solutions on Apr 11, 2017 10:09:00 AM

Is live chat software for boat dealers really important for your dealership? The answer is a resounding yes. Visitors invited to live chat are 6.3 times more likely to become customers compared to those who don’t offer the feature.

There have been tremendous advancements in technology and buyers now expect immediate attention throughout the buying process. Therefore, instant messaging is booming. Also, customers love having the option to be able to reach businesses in multiple ways. 

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Topics: Tips ideas Live Chat live chat services benefits of live chat

4 Reasons Why Live Chat is Important for Boat Dealers

Posted by Marine Dealer Solutions on Apr 4, 2017 10:48:00 AM

One major issue with online shopping and browsing is that often times customer’s questions are not able to be answered immediately and or correctly. A quick and easy solution to this problem is to integrate a live chat feature into the website. Live Chat allows the customer to shop and browse at their own pace, while still being able to receive answers to their individual questions.

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Topics: Tips ideas Live Chat live chat services benefits of live chat

Why Live Chats Are More Effective Than Automated Chats

Posted by Marine Dealer Solutions on Mar 29, 2017 4:20:00 PM

Automated Chat Service is exactly what it sounds like. It takes the representative out of the Live Chat experience and replaces it with an automated response program. Using an Automated Chat Service takes the human element out of the experience. These programs respond only to the capacity of the data that is imputed. Often times, a person will have a question that is beyond that data and therefore is not answered correctly, damaging the users experience on the site. The following was a conversation held with an Automated Chat Representative.

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Topics: Tips ideas Live Chat live chat services benefits of live chat Downfall of automated chat automated chat service

How Does Live Chat Help Lead Conversions?

Posted by Marine Dealer Solutions on Mar 24, 2017 1:33:00 PM

When Live Chat is ran correctly and efficiently, it will INCREASE website lead conversions. This is simply because people want - and often expect - their questions to be answered immediately. Providing a Live Chat feature on your website enables your dealership to answer customer inquiries within seconds, ultimately making their experience on your website a positively memorable one.

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Topics: Tips ideas Live Chat live chat services benefits of live chat

Live Chat: Good Idea For Your Dealership?

Posted by Marine Dealer Solutions on Jan 2, 2017 7:02:02 PM

A common discussion within dealerships is whether or not Live Chat is a good idea or a bad idea. There are reasons why Live Chat may not be a ideal for your dealership, but with proper management and a steady process, the benefits of Live Chat can greatly outweigh any drawbacks.

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Topics: Tips ideas Live Chat why live chat benefits of live chat

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