Marine Dealer Solutions Blog

4 Ways to Increase Your Service CSI

Posted by Marine Dealer Solutions on May 2, 2017 4:07:00 PM

Customer service index, abbreviated as CSI, is a standard measure of customer satisfaction. It gives direct insight into the quality of customer service offered and consequently how happy or satisfied the customers are about it. As always, the success of any business set up will rely on customer satisfaction, among other things. A CSI survey is an extensive demographic representation that covers various sectors of an economy over a defined period of time. The survey rates customer experience on a scale of 1-10 on a series of definitive metrics covering areas such as efficiency, professionalism, complaint response, timeliness, quality of service and products, ease of doing business amongst others. This article is aimed at highlighting the various ways you can increase your customers’ satisfaction and hopefully bolster your customer ratings.

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