Marine Dealer Solutions Blog

We are so proud to announce that Marine Dealer Solutions
is now a Certified LiveChat Expert!

Topics: Live Chat LiveChat expert managed live chat LiveChat expert

Thanks to technology, the way we do business has changed tremendously, altering the customer support field along with it. Customers can now contact businesses by phone, email, social media and now, live chat. Offering a live chat feature on a website has resulted in exponential growth for those businesses over the last few years. Gaining in popularity, more people are using the platform to get in touch with businesses. The marine industry has also not been left behind in adopting this form of communication. We have it on our own site, and is here to stay.

Topics: Live Chat Tips ideas live chat services benefits of live chat we love live chat

Is live chat software for boat dealers really important for your dealership? The answer is a resounding yes. Visitors invited to live chat are 6.3 times more likely to become customers compared to those who don’t offer the feature.

There have been tremendous advancements in technology and buyers now expect immediate attention throughout the buying process. Therefore, instant messaging is booming. Also, customers love having the option to be able to reach businesses in multiple ways. 

Topics: Live Chat Tips ideas live chat services benefits of live chat

One major issue with online shopping and browsing is that often times customer’s questions are not able to be answered immediately and or correctly. A quick and easy solution to this problem is to integrate a live chat feature into the website. Live Chat allows the customer to shop and browse at their own pace, while still being able to receive answers to their individual questions.

Topics: Live Chat Tips ideas live chat services benefits of live chat

Automated Chat Service is exactly what it sounds like. It takes the representative out of the Live Chat experience and replaces it with an automated response program. Using an Automated Chat Service takes the human element out of the experience. These programs respond only to the capacity of the data that is imputed. Often times, a person will have a question that is beyond that data and therefore is not answered correctly, damaging the users experience on the site. The following was a conversation held with an Automated Chat Representative.

Topics: Live Chat Tips ideas live chat services benefits of live chat Downfall of automated chat automated chat service

When Live Chat is ran correctly and efficiently, it will INCREASE website lead conversions. This is simply because people want - and often expect - their questions to be answered immediately. Providing a Live Chat feature on your website enables your dealership to answer customer inquiries within seconds, ultimately making their experience on your website a positively memorable one.

Topics: Live Chat Tips ideas live chat services benefits of live chat

A common discussion within dealerships is whether or not Live Chat is a good idea or a bad idea. There are reasons why Live Chat may not be a ideal for your dealership, but with proper management and a steady process, the benefits of Live Chat can greatly outweigh any drawbacks.

Topics: Live Chat Tips ideas why live chat benefits of live chat

 A good meal is characterized by a combination of factors. However, there is always a factor that stand out the most, making it more satiable and delicious. Website development also demands an essential feature to improve the quality of interactions between the company and the products and services. Developers should bear in mind that the best consumer experience improvement strategy starts with the correct software tools in place.

Topics: Insider Live Chat Tips ideas why live chat

Is live chat software for boat dealers really important for your dealership? The answer is a resounding yes. Visitors invited to live chat are 6.3 times more likely to become customers compared to those who don’t offer the feature.

Topics: Fast Response Customer Retention Live Chat Tactics for success

One major challenge online shoppers face is that their questions are not always able to be answered immediately and/or correctly. A quick and easy solution is to integrate a live chat feature on the website. Live Chat allows the customer to shop and browse at their own pace, while still being able to receive answers to their individual questions. It helps potential customers as well as returning customers with any information they need. Simultaneously, Live Chat allows boat dealers to be more precise and specific towards the customer’s present and future needs.

Topics: Lead Management Lead Generation Customer Retention Live Chat