Marine Dealer Solutions Blog

How to become a Customer-First company, and 5 things to avoid.

Posted by Marine Dealer Solutions on Feb 16, 2018 8:04:28 PM

 

In previous articles, we have discussed in length the huge importance of valuing your customers. This article aims to go beyond that by explaining how to put your customers at the tippy top of your priority list in an effort to become a Customer-First company. Dealerships and organizations who have adopted this concept are among the most successful and it all starts with a keen understanding of the customer experience. 

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Topics: Tips ideas customer loyalty retaining customers customer trust customer satisfaction customer care Customer service happy customers managed live chat improving your bottom line boost bottom line Customer Retention to increase profits bad service is bad business customer empathy empathy More people want live chat Live Chat Trial customer-first

More and More Customers Want Live Chat for Customer Support

Posted by Marine Dealer Solutions on Jan 23, 2018 2:15:00 PM

Over the past ten years the growth and development of online sales and marketing has evolved to suit the demands of fast pace internet users. There is plenty of increased availability that helps to access many brands that would not have been previously seen in the mall or shopping center down the street. There is more to the available online store than the purchase. Customer support has become accessible through the internet as well, and has since grown into a necessity for business. Live chat is one form of online support that has become a favorite among users in recent years. Instant messeging businesses? Who would have thunk it?

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Topics: Tips ideas customer loyalty retaining customers customer trust customer satisfaction customer care Customer service happy customers managed live chat improving your bottom line boost bottom line Customer Retention to increase profits bad service is bad business customer empathy empathy More people want live chat Live Chat Trial

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